Refund policy

Returns & Refunds

Igowiqahay
Sebastian Klaus Böhm
Prinzipalmarkt 10, 48143 Münster, Germany
Email: info@igowiqahay.store
Phone: +49 251 3820594

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@igowiqahay.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging. For hygiene, a mattress or a mattress-topped set that has been slept on cannot be returned unless faulty; a base may be returned within the withdrawal period if unused and complete. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Motors, handsets, USB ports and fabric covers are serviceable or wear parts, and foam softens with use — this is normal, not a defect. Damage from exceeding the stated weight limit, from running the base from a damaged lead, from forcing the mechanism or trapping bedding or objects in it is not a warranty defect, and can be a safety hazard.