Shipping policy

Shipping

Igowiqahay
Sebastian Klaus Böhm
Prinzipalmarkt 10, 48143 Münster, Germany
Email: info@igowiqahay.store
Phone: +49 251 3820594

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Beds and sets

Adjustable bases, mattress sets and upholstered beds are heavy and ship in several boxes, usually on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not up stairs or into the room. Plan help — assembly is a two-person job — and a firm, level floor. Accessories, handsets, protectors and the wedge pillow ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.